{"id":6675,"date":"2022-03-21T08:36:49","date_gmt":"2022-03-21T08:36:49","guid":{"rendered":"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/?page_id=6675"},"modified":"2026-02-19T17:16:53","modified_gmt":"2026-02-19T16:16:53","slug":"schwierige-gespraeche-professionell-fuehren","status":"publish","type":"page","link":"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/de\/kommunikation\/schwierige-gespraeche-professionell-fuehren\/","title":{"rendered":"Schwierige Gespr\u00e4che professionell f\u00fchren"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_section el_class=&#8220;wk-section&#8220;][vc_row][vc_column][vc_column_text el_class=&#8220;wk-breadcrumb&#8220;]\n<div>\n<div class=\"breadcrumb_container_left\">\n<div class=\"breadcrumb_link\"><a href=\"\/kommunikation#training_section\">Kommunikation<\/a><\/div>\n<div class=\"wk-triangle-right\"><\/div>\n<\/div>\n<div class=\"breadcrumb_container_right\">\n<div class=\"wk-triangle-left\"><\/div>\n<div class=\"breadcrumb_text\">\n<p>Schwierige Gespr\u00e4che professionell f\u00fchren<\/p>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-small-row&#8220;][vc_column][vc_column_text]\n<h1><strong>Schwierige Gespr\u00e4che professionell f\u00fchren<\/strong><\/h1>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-cursiv-subtitel&#8220;]\u00abDas echte Gespr\u00e4ch bedeutet: aus dem Ich heraustreten und an die T\u00fcr des Du klopfen.\u00bb &#8211; Albert Camus (1913 \u2013 1960)[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-small-row&#8220;][vc_column width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;6677&#8243;][\/vc_column][vc_column width=&#8220;2\/3&#8243;][vc_column_text]In unserem Berufsalltag haben wir immer wieder die Situation, dass wir \u00dcberbringer einer schlechten Nachricht sind. Egal, ob dies aus der Rolle als F\u00fchrungskraft oder im Kontakt mit Kunden geschieht.<\/p>\n<p>&nbsp;<\/p>\n<p>Auch wenn es uns schwerf\u00e4llt, in schwierigen Situationen professionell aufzutreten, Hiobsbotschaften m\u00fcssen zeitnah, transparent und ehrlich kommuniziert werden. Verschieben auf einen anderen\/besseren Zeitpunkt kann in einigen Situationen sicherlich richtig sein, sollte jedoch gut \u00fcberlegt werden \u2013 denn ein Aufschub kann auch negative Folgen nach sich ziehen. Dies bedeutet, dass das \u00dcberbringen negativer Botschaften immer im Kontext steht und situativ angepasst werden muss.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-small-row&#8220;][vc_column][vc_column_text css=&#8220;&#8220;]Kennen Sie das? Sie m\u00fcssen \u2026<\/p>\n<ul>\n<li>\u2026dem Kunden lange Lieferverz\u00f6gerungen mitteilen.<\/li>\n<li>\u2026eine get\u00e4tigte Investition, welche heute nur noch hohe Verluste mit sich bringt, erkl\u00e4ren.<\/li>\n<li>\u2026dem Projektteam berichten, dass das Projekt per sofort gestoppt und das Team aufgel\u00f6st wird.<\/li>\n<li>\u2026einem Mitarbeitenden die K\u00fcndigung aussprechen.<\/li>\n<li>&#8230;einem Kunden mitteilen, dass die Hauptkomponente, die Sie fertigen, nicht mehr produziert werden kann.<\/li>\n<li>\u2026jemanden sagen, dass wichtige Unterst\u00fctzungsleistungen nicht \u00fcbernommen werden k\u00f6nnen.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<h4><strong>Schwierige Gespr\u00e4che souver\u00e4n meistern \u2013 eine Frage des Mindsets<\/strong><\/h4>\n<p>Damit Sie in solchen Situationen souver\u00e4n auftreten k\u00f6nnen, ist es essenziell, die richtige Einstellung zu haben. Es ist wichtig zu wissen, dass jede schlechte Nachricht eine Ursache hat und aus einer schwierigen Entscheidung heraus entstanden ist. Wir m\u00fcssen uns des Weiteren bewusst sein, dass wir die Verantwortung f\u00fcr die Gestaltung eines solchen Gespr\u00e4ches haben.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Unser Verhalten hat einen starken IMPACT<\/strong><\/h4>\n<p>Wie wir uns verhalten \u2013 unsere K\u00f6rperhaltung, Mimik und Gestik, unser Tonfall \u2013 ist ein Verst\u00e4rker unserer Absicht. Alles was wir sagen und wie wir etwas sagen hat f\u00fcr den Empf\u00e4nger pers\u00f6nliche Konsequenzen und steuert den Gespr\u00e4chsverlauf massiv. Daher m\u00fcssen wir aktiv auf unser Verhalten achten und bewusst Worte und Stimme wertsch\u00e4tzend einsetzen.<\/p>\n<p>&nbsp;<\/p>\n<p>Oft k\u00f6nnen wir uns gar nicht in die genaue Lage des Gegen\u00fcbers versetzen und gerade dann ist es wichtig, mit dem n\u00f6tigen Fingerspitzengef\u00fchl vorzugehen, um den Gespr\u00e4chspartner nicht zu sehr in seiner Pers\u00f6nlichkeit zu verletzen.<\/p>\n<p>&nbsp;<\/p>\n<p>Die meisten schlechten Nachrichten kann man kurz und einfach \u00fcbermitteln. Menschen, die lange und kompliziert reden, gehen weniger auf die Bed\u00fcrfnisse der Gespr\u00e4chspartner ein als auf ihre eigenen. Je nachdem wie das Gegen\u00fcber reagiert, gehen wir mehr auf die Emotionen oder auf dessen Informationsbed\u00fcrfnis ein.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Schwierige Gespr\u00e4che lassen sich trainieren<\/strong><\/h4>\n<p>Wesentlich ist, dass die \u00dcberbringer negativer Botschaften solche Situationen trainiert haben. Im Wissen, dass sich die Realit\u00e4t nur bedingt in einer Simulation abbilden l\u00e4sst, sind die Erfahrungen aus einer praxisnahen Simulation unwahrscheinlich wichtig und geben den Teilnehmenden ein gutes Selbstwertgef\u00fchl und die Sicherheit, auch in schwierigen Situationen, souver\u00e4n auftreten zu k\u00f6nnen.<\/p>\n<p>&nbsp;<\/p>\n<p>Die Inhalte des Trainings \u00abSchwierige werden spezifisch auf die Teilnehmergruppe \u00abzugeschnitten\u00bb und auf die entsprechende Herausforderung angepasst. So entsteht ein individuelles und hochwirksames Training f\u00fcr Sie.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/kommunikation\/reklamationsmanagement\/\"><strong>Informationen zu \u00abReklamationsmanagement\u00bb finden Sie hier.<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/leadership\/die-kunst-guter-mitarbeitergespraeche\/\"><strong>Informationen zu \u00abDie Kunst guter Mitarbeitergespr\u00e4che\u00bb finden Sie hier.<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/kommunikation\/konfliktmanagement-vom-konflikt-zur-loesung\/\"><strong>Informationen zu \u00abKonfliktmanagement\u00bb finden Sie hier.<\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-small-row&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text el_class=&#8220;wk-titel-box wk-white&#8220;]\n<h4>benefit des Trainings \u00abSchwierige Gespr\u00e4che professionell f\u00fchren\u00bb<\/h4>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-text-box&#8220;]Die Teilnehmenden \u2026<\/p>\n<ul>\n<li>verstehen die Wichtigkeit einer professionellen Gespr\u00e4chsf\u00fchrung und deren Erfolgsfaktoren<\/li>\n<li>k\u00f6nnen m\u00f6gliche Verhaltensweisen ihres Gespr\u00e4chspartners antizipieren<\/li>\n<li>k\u00f6nnen ihr Verhalten situativ ausrichten<\/li>\n<li>verstehen es, trotz herausfordernder Situation, Vertrauen aufzubauen<\/li>\n<li>beherrschen Deeskalationstechniken und setzen Empathie als Erfolgsschl\u00fcssel ein<\/li>\n<li>erkennen die Wirkung verschiedener Verhaltensweisen<\/li>\n<li>vermitteln dem Gespr\u00e4chspartner das Gef\u00fchl, auch in schwierigen Situationen verstanden zu werden<\/li>\n<li>kommunizieren l\u00f6sungsorientiert und verbindlich<\/li>\n<li>lernen mit (aussergew\u00f6hnlich) emotionalen Situationen umzugehen<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-text-box&#8220;][\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text el_class=&#8220;wk-titel-box wk-white&#8220;]\n<h4>IMPACT des Trainings \u00abSchwierige Gespr\u00e4che professionell f\u00fchren\u00bb<\/h4>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-text-box&#8220;]Sie gewinnen\u2026<\/p>\n<ul>\n<li>eine erh\u00f6hte Wirksamkeit gegen\u00fcber ihren Gespr\u00e4chspartnern<\/li>\n<li>gest\u00e4rkte Mitarbeitende, welche professionell mit herausfordernden Situationen umgehen<\/li>\n<li>motiviertere und zufriedene Mitarbeitende, deren verbindliches Verhalten sich positiv auf die Beziehung zum Gegen\u00fcber auswirkt<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-small-row&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text el_class=&#8220;wk-titel-box wk-white&#8220;]\n<h4>Inhalte des Trainings \u00abSchwierige Gespr\u00e4che professionell f\u00fchren\u00bb<\/h4>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-text-box&#8220;]\n<ul>\n<li>Herausfordernde Situationen als Chance sehen \u2013 im Sinne eines positiven Mindsets<\/li>\n<li>Eine klare Gespr\u00e4chsstruktur f\u00fcr mehr Orientierung<\/li>\n<li>Klarheit und Transparenz schaffen<\/li>\n<li>Wertsch\u00e4tzende Kommunikation<\/li>\n<li>Erscheinungsformen von \u00abBedrohungen\u00bb verstehen<\/li>\n<li>\u00abSituational Awareness\u00bb &#8211; kritische Situationen (Warnsignale) fr\u00fchzeitig erkennen<\/li>\n<li>Professionalit\u00e4t und Souver\u00e4nit\u00e4t auch in schwierigen Situationen ausstrahlen<\/li>\n<li>Individualit\u00e4t und Kundenorientierung als Schl\u00fcssel zum Erfolg<\/li>\n<li>Deeskalation im Notfall: Wie wir akut bedrohliche Situationen entsch\u00e4rfen<\/li>\n<li>Umsetzung einer konsequenten L\u00f6sungsorientierung und Verbindlichkeit\u00a0(n\u00e4chste Schritte)<\/li>\n<li>Positive Sprache f\u00fcr mehr IMPACT<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text el_class=&#8220;wk-titel-box wk-white&#8220;]\n<h4>Methoden des Trainings \u00abSchwierige Gespr\u00e4che professionell f\u00fchren\u00bb<\/h4>\n[\/vc_column_text][vc_column_text el_class=&#8220;wk-text-box&#8220;]\n<ul>\n<li>Strukturierte Kollegen- und Expertenfeedbacks<\/li>\n<li>Sensibilisierung auf das Thema durch einen strukturierten Vorbereitungsauftrag<\/li>\n<li>Einfache Modelle zum \u00fcberbringen negativer Botschaften (Zielgruppen-spezifisch auf Basis von SPIKES)<\/li>\n<li>Powertraining mit einem \u00dcbungsanteil \u00fcber 70%<\/li>\n<li>Sensibilisierungs\u00fcbungen<\/li>\n<li>Interaktive Kurzinputs durch den Trainer<\/li>\n<li>Praktische Beispiele und Simulationen an konkreten Praxisf\u00e4llen der Teilnehmenden(Bei Bedarf mit Schauspielern m\u00f6glich)<\/li>\n<li>Gruppen- &amp; Einzel\u00fcbungen mit strukturiertem Kollegen- &amp; Expertenfeedback<\/li>\n<li>Selbsteinsch\u00e4tzungen und -reflexionen<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:30px;\"><\/div>[vc_column_text]\n<h2>Das sagen unsere Auftraggeber<\/h2>\n[\/vc_column_text]<style class=\"vcex-carousel-preload-css\">.vcex_69dd0ef11c6b9{--wpex-carousel-gap:15px;}.vcex_69dd0ef11c6b9{--wpex-carousel-columns:1;}.vcex_69dd0ef11c6b9.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_69dd0ef11c6b9{--wpex-carousel-columns:2;}.vcex_69dd0ef11c6b9.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_69dd0ef11c6b9{--wpex-carousel-columns:3;}.vcex_69dd0ef11c6b9.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) 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src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2020\/01\/Auwiesen-Immobilien-Kommunikationstraining.png\" class=\"wpex-align-middle skip-lazy\" alt=\"Auwiesen Immobilien Logo\" data-no-lazy=\"1\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2020\/01\/Auwiesen-Immobilien-Kommunikationstraining.png 467w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2020\/01\/Auwiesen-Immobilien-Kommunikationstraining-300x69.png 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2020\/01\/Auwiesen-Immobilien-Kommunikationstraining-150x35.png 150w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"381\" height=\"132\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/04\/Hotelplan.png\" class=\"wpex-align-middle skip-lazy\" alt=\"Reiseb\u00fcro Hotelplan Logo\" data-no-lazy=\"1\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/04\/Hotelplan.png 381w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/04\/Hotelplan-300x104.png 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/04\/Hotelplan-150x52.png 150w\" sizes=\"(max-width: 381px) 100vw, 381px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"900\" height=\"500\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2021\/01\/PUK-Logo.png\" class=\"wpex-align-middle skip-lazy\" alt=\"Psychiatrische Universit\u00e4tsklinik Z\u00fcrich PUK Logo 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srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/07\/Zanella-Partner-Immobilien-Logo-Kommunikationstrainings.jpg 900w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/07\/Zanella-Partner-Immobilien-Logo-Kommunikationstrainings-300x194.jpg 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/07\/Zanella-Partner-Immobilien-Logo-Kommunikationstrainings-768x497.jpg 768w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/07\/Zanella-Partner-Immobilien-Logo-Kommunikationstrainings-150x97.jpg 150w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"414\" height=\"178\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/Bundesamt-fuer-Informatik-und-Telekommunikation-Logo-Kommunikationstraining.png\" class=\"wpex-align-middle skip-lazy\" alt=\"Bundesamt f\u00fcr Informatik und Telekommunikation Logo Kommunikationstraining\" data-no-lazy=\"1\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/Bundesamt-fuer-Informatik-und-Telekommunikation-Logo-Kommunikationstraining.png 414w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/Bundesamt-fuer-Informatik-und-Telekommunikation-Logo-Kommunikationstraining-300x129.png 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/Bundesamt-fuer-Informatik-und-Telekommunikation-Logo-Kommunikationstraining-150x64.png 150w\" sizes=\"(max-width: 414px) 100vw, 414px\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"984\" height=\"141\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/09\/Electro-Gutjahr-AG.gif\" class=\"wpex-align-middle skip-lazy\" alt=\"Electro Gutjahr AG\" data-no-lazy=\"1\" \/><\/figure><\/div><div class=\"wpex-carousel-slide\"><figure class=\"wpex-carousel-entry-media entry-media wpex-relative\"><img width=\"2048\" height=\"416\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854.jpg\" class=\"wpex-align-middle skip-lazy\" alt=\"properti logo telefontraining und F\u00fchrung &amp; Coaching von Call Agents\" data-no-lazy=\"1\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854.jpg 2048w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854-300x61.jpg 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854-1024x208.jpg 1024w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854-768x156.jpg 768w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854-1536x312.jpg 1536w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2022\/10\/properti-logo-telefontraining-und-Fuehrung-Coaching-von-Call-Agents-scaled-e1772646681854-150x30.jpg 150w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure><\/div><\/div><style class=\"vcex-carousel-preload-css\">.vcex_69dd0ef11fb1d{--wpex-carousel-gap:15px;}.vcex_69dd0ef11fb1d{--wpex-carousel-columns:1;}.vcex_69dd0ef11fb1d.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+2)){display:flex!important;}@media only screen and (min-width: 480px) {.vcex_69dd0ef11fb1d{--wpex-carousel-columns:2;}.vcex_69dd0ef11fb1d.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+3)){display:flex!important;}}@media only screen and (min-width: 768px) {.vcex_69dd0ef11fb1d{--wpex-carousel-columns:3;}.vcex_69dd0ef11fb1d.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}@media only screen and (min-width: 960px) {.vcex_69dd0ef11fb1d{--wpex-carousel-columns:3;}.vcex_69dd0ef11fb1d.wpex-carousel:not(.wpex-carousel--loaded) > *:not(:nth-child(1n+4)){display:flex!important;}}<\/style><div class=\"vcex-module wpex-carousel vcex-testimonials-carousel wpex-clr owl-carousel wpex-carousel--render-onload vcex_69dd0ef11fb1d arrwstyle-slim arrwpos-center\" data-wpex-carousel=\"{&quot;autoplay&quot;:&quot;true&quot;,&quot;slideBy&quot;:1,&quot;items&quot;:3,&quot;responsive&quot;:{&quot;0&quot;:{&quot;items&quot;:&quot;1&quot;},&quot;480&quot;:{&quot;items&quot;:&quot;2&quot;},&quot;768&quot;:{&quot;items&quot;:&quot;3&quot;},&quot;960&quot;:{&quot;items&quot;:3}},&quot;smartSpeed&quot;:250,&quot;autoplayTimeout&quot;:3000}\"><div class=\"wpex-carousel-slide\"><div class=\"testimonial-entry post-1192 testimonials type-testimonials status-publish hentry testimonials_category-auftraggeber testimonials_category-auftraggeber-detailhandel testimonials_category-auftraggeber-fuehrungstraining testimonials_category-auftraggeber-individuelles-coaching testimonials_category-auftraggeber-reklamationsmanagement testimonials_category-auftraggeber-verkauf-b2c testimonials_category-auftraggeber-verkauf-detailhandel testimonials_category-auftraggeber-verkaufstraining entry no-media\"><div class=\"testimonial-entry-content wpex-relative wpex-boxed wpex-border-0 wpex-clr\"><span class=\"testimonial-caret wpex-absolute wpex-block wpex-w-0 wpex-h-0\"><\/span><div class=\"testimonial-entry-details testimonial-entry-text wpex-text-pretty wpex-last-mb-0 wpex-clr\">\n<div class=\"testimonials-block\">\n  <div>\n      <div class=\"testimonials-logo\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"60\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Logo_LIPO-Einrichtungsmaerkte-AG_Testimonial_Fuehrungstraining_Kommunikationstraining-Reklamationsmanagement_Workshop-300x60.png\" class=\"attachment-medium size-medium\" alt=\"Logo_LIPO Einrichtungsm\u00e4rkte AG_Testimonial_F\u00fchrungstraining_Kommunikationstraining \u00abReklamationsmanagement\u00bb_Workshop\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Logo_LIPO-Einrichtungsmaerkte-AG_Testimonial_Fuehrungstraining_Kommunikationstraining-Reklamationsmanagement_Workshop-300x60.png 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Logo_LIPO-Einrichtungsmaerkte-AG_Testimonial_Fuehrungstraining_Kommunikationstraining-Reklamationsmanagement_Workshop.png 768w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>    <\/div>\n  \n      <div class=\"testimonials-content\">\n      <p>\u00abSeit mehreren Jahren ber\u00e4t und trainiert uns benefit IMPACT in Themen rund um Verkauf und F\u00fchrung. Hierbei sch\u00e4tze ich, nebst der Expertise und der Professionalit\u00e4t, das ausgesprochene Branchen-Know-how. Dies f\u00fchrt zu sehr praxisorientierten L\u00f6sungsans\u00e4tzen. Gerne setze ich auch k\u00fcnftig auf diese Partnerschaft.\u00bb<\/p>\n    <\/div>\n    <\/div>\n\n      <div class=\"testimonials-author\">\n              <div class=\"testimonials-author-image\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo-150x150.png 150w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo-300x300.png 300w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo-1024x1024.png 1024w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo-768x768.png 768w, https:\/\/benefitimpactcom-staging.what1.what-sites.digital\/wp-content\/uploads\/2019\/03\/Stefano-Di-Pasqua-Lipo.png 1200w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>        <\/div>\n      \n      <div class=\"testimonials-author-info\">\n                  <div class=\"testimonials-author-name\">\n            <p><strong>Stefano Di Pasqua<\/strong><br \/>\nPersonalleiter<\/p>\n          <\/div>\n        \n              <\/div>\n    <\/div>\n  <\/div><\/div><\/div><div class=\"testimonial-entry-bottom wpex-flex wpex-flex-wrap wpex-mt-20\"><div class=\"testimonial-entry-meta wpex-flex-grow\"><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8220;wk-row&#8220;][vc_column]<div class=\"templatera_shortcode\"><div class=\"vc_section wpex-relative\"><div class=\"vc_row wpb_row vc_row-fluid wk-callout-trainings wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl\"><span class=\"vcex-heading-inner wpex-inline-block\">Steigern Sie Ihren Erfolg!<\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid wk-portfolio-callout-row wpex-relative\"><div class=\"wpb_column wk-left-column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl\"><span class=\"vcex-heading-inner wpex-inline-block\">Kontaktieren\r\nSie uns<\/span><\/div><a href=\"tel:0445522380\" class=\"vcex-button theme-button inline wk-callout-btn-phone\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\"><span class=\"vcex-button-icon vcex-icon-wrap theme-button-icon-left\"><span class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M164.9 24.6c-7.7-18.6-28-28.5-47.4-23.2l-88 24C12.1 30.2 0 46 0 64C0 311.4 200.6 512 448 512c18 0 33.8-12.1 38.6-29.5l24-88c5.3-19.4-4.6-39.7-23.2-47.4l-96-40c-16.3-6.8-35.2-2.1-46.3 11.6L304.7 368C234.3 334.7 177.3 277.7 144 207.3L193.3 167c13.7-11.2 18.4-30 11.6-46.3l-40-96z\"\/><\/svg><\/span><\/span>044 55 22 380<\/span><\/a> <div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:15px;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Rufen Sie uns an:<br \/>\nMo - Fr 08.00 - 12.00 Uhr \/ 13.00 - 17.00 Uhr<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><a href=\"mailto:&#112;&#097;s&#099;&#097;l.s&#099;hwart&#122;&#064;b&#101;&#110;&#101;&#102;&#105;&#116;im&#112;ac&#116;&#099;&#111;m&#045;&#115;&#116;agin&#103;&#046;wh&#097;&#116;&#049;.w&#104;&#097;t-si&#116;&#101;s&#046;&#100;i&#103;i&#116;&#097;&#108;\" class=\"vcex-button theme-button inline wk-callout-btn-mail\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\"><span class=\"vcex-button-icon vcex-icon-wrap theme-button-icon-left\"><span class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"\/><\/svg><\/span><\/span>E-Mail<\/span><\/a> <div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><a href=\"https:\/\/calendly.com\/benefitimpact-pascal\" class=\"vcex-button theme-button inline wk-callout-btn-phone\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\"><span class=\"vcex-button-icon vcex-icon-wrap theme-button-icon-left\"><span class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M399 384.2C376.9 345.8 335.4 320 288 320H224c-47.4 0-88.9 25.8-111 64.2c35.2 39.2 86.2 63.8 143 63.8s107.8-24.7 143-63.8zM0 256a256 256 0 1 1 512 0A256 256 0 1 1 0 256zm256 16a72 72 0 1 0 0-144 72 72 0 1 0 0 144z\"\/><\/svg><\/span><\/span>Gespr\u00e4chstermin vereinbaren<\/span><\/a> <style>.vcex-social-share.vcex_69dd0ef125074 .vcex-social-share-modal-trigger__icon{font-size:3rem;}.vcex-social-share.vcex_69dd0ef125074 .vcex-social-share-modal-trigger{font-size:3rem;}<\/style>\t<div class=\"vcex-social-share vcex-module vcex_69dd0ef125074\">\n\t\t<button type=\"button\" class=\"vcex-social-share-modal-trigger wpex-inline-flex wpex-items-center wpex-gap-5 wpex-open-modal wpex-text-md wpex-unstyled-button wpex-flex-row-reverse\" aria-controls=\"wpex-modal-69dd0ef12517f\" aria-expanded=\"false\"><span class=\"vcex-social-share-modal-trigger__icon wpex-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" fill=\"currentColor\"><path d=\"M307 34.8c-11.5 5.1-19 16.6-19 29.2v64H176C78.8 128 0 206.8 0 304C0 417.3 81.5 467.9 100.2 478.1c2.5 1.4 5.3 1.9 8.1 1.9c10.9 0 19.7-8.9 19.7-19.7c0-7.5-4.3-14.4-9.8-19.5C108.8 431.9 96 414.4 96 384c0-53 43-96 96-96h96v64c0 12.6 7.4 24.1 19 29.2s25 3 34.4-5.4l160-144c6.7-6.1 10.6-14.7 10.6-23.8s-3.8-17.7-10.6-23.8l-160-144c-9.4-8.5-22.9-10.6-34.4-5.4z\"\/><\/svg><\/span><span>Teilen<span><\/button><dialog id=\"wpex-modal-69dd0ef12517f\" class=\"vcex-social-share-modal wpex-modal wpex-p-20 wpex-shadow-xl\" 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